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FAQ

Do you guys ship to [your location here]?

Yes, unless you're on the moon, another planet/dimension or hidden underground lair, we can most likely ship an order to you! Go to your cart, select your country and hit "Update Total" to see shipping prices. 

 

So what's your return/exchange policy?

Return and exchange requests will be honored within 10 days from when your shipment is received. We can only accept items in new, unworn condition. Customers will be refunded item cost less shipping cost. The customer will be responsible for shipping the item to be returned. Refunds are not available for any product after 10 days. All sale items cannot be returned for a refund or exchange unless the product is defective. Exchanged items are not guaranteed to be in stock. International exchanges require an additional shipping payment.

 

Oh crud! I just realized I gave you guys the wrong address/ordered the wrong item. What now?

Hopefully you're realizing this before we've shipped your order. Please notify us of these changes ASAP. Unfortunately we cannot be responsible for any changes to your order after it ships.  

 

I just placed my order, where the heck is my package?

Since teleportation isn't a viable option at this time, we ship most orders using USPS. Orders usually take 1-3 days to ship and another 2-4 days to be delivered. International orders can sometimes take 2-3 weeks to be delivered.

 

I own a shop and I want to sell your products.

That's not a question, but if you're really interested in buying in bulk or have any other business inquiries, shoot us an email... 

 

How can I score some of those sweet stickers?

In case you didn't know, all orders come with at least one free sticker. If you want a bunch, the easiest way would be to buy some from this website that you're currently on. Or we'll send you some if you send a self-addressed, stamped envelope to:

P.O. Box #569
Sparta, NJ 07871

 

WTF! My country is charging me an import tax/customs fee on my order!

Neat Dude is not responsible for any additional fees incurred during international transit. It is up to the buyer to be aware of any additional fees in their country, prior to ordering.  

 

What's the deal with the logo?

It's kind of a long story...